At V Beauty Pure, we want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Eligibility

• Returns must be requested within 7 days of delivery.

• Items must be unused, in original packaging, and in sellable condition unless defective.

• Include your order number and reason for return when contacting us.

How to Start a Return

• Contact our Customer Service team at support@vbeautypure.com

• We’ll provide a return label and instructions.

• Pack your item securely with all original components and packaging.

Refunds & Exchanges

• Once we receive and inspect your return, we’ll process your indicated refund, exchange, or store credit.

• Refunds, if applicable, are issued to the original payment method.

• Please allow at least 3 – 5 business days for processing.

• A restocking fee may be applicable.

Non-Returnable Items

• Used or items damaged by the customer.

• Items returned without prior authorization.

• Dangerous Goods.

Defective or Wrong Item?

If you received a defective or incorrect product, contact us immediately. We’ll make it right at no extra cost.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.

Order Processing Time
All orders are processed within 1–2 business days (Monday through Friday, excluding holidays). You will receive a confirmation email or SMS with tracking information once your order has shipped.

If we are experiencing a high volume of orders, processing may be delayed by a few days.  We appreciate your patience.

Shipping Methods & Carriers
We ship orders using DHL E-Commerce, USPS, and UPS at our discretion.

• DHL E-Commerce: Typically used for small parcel shipments.

• UPS: Typically used for larger shipments.

• USPS: Used exclusively for Alaska, Hawaii, Puerto Rico, APO addresses, and PO Boxes.

Additional Transit Time for Certain Locations
Shipments to Alaska, Hawaii, and Puerto Rico may require additional transit time beyond standard delivery estimates due to carrier routing and regional logistics.

Dangerous Goods
Orders containing hazardous materials must be shipped via ground service, which may take 2–7 business days for delivery within the contiguous United States (lower 48 states).

For Alaska, Hawaii, and Puerto Rico, dangerous goods shipments can take 5 - 15 business days for delivery due to carrier restrictions and extended transit routes.

International Shipping
We do not offer international shipping. For customers outside the U.S., please contact us for a list of authorized distributors.

Tracking Information
Tracking details will be provided via email or SMS once your order ships. You can track your shipment on the carrier’s official tracking page.

If you have a customer account, you can log in to view your order history and tracking number at:
https://vbeautypure.com/account

Delivery Delays
Please note that we are not liable for delays caused by shipping carriers, weather conditions, incorrect or incomplete shipping addresses or other circumstances beyond our control.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at support@vbeautypure.com  within 5 days of delivery.  Include your order number and photos (if applicable) and we will assist you promptly.