RETURN POLICY

All V Beauty Pure LLC sales are final. V Beauty Pure does not issue any returns or exchanges on any of our products.

EXCHANGE POLICY

V Beauty Pure does not issue any exchanges on any of our products.

CANCELLATION POLICY

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

SUBSCRIPTIONS

When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.

REPAIR POLICY - REQUIRES RMA (Return Merchandise Authorization)

You must let a V Beauty Pure LLC representative know of your intent to repair equipment. Call 1-888-390-4259 or email support@vbeautypure.com. Note: If your V Beauty Pure LLC product is damaged due to accidental or natural causes it will not be covered under our one year limited warranty. Please email support@vbeautypure.com for warranty issues. Products under warranty cannot be returned; they will be repaired as determined by V Beauty Pure LLC.

Do not return any purchased products until you have spoken to a support representative as your return will not be processed and any items sent back to the company will be returned to the sender. You must obtain an RMA (Return Merchandise Authorization) number from a support representative along with a filling out a Merchandise Return Form from a support representative.

V Beauty Pure LLC offers a 1 year limited warranty on the V Beauty Pure GEN 4, Flush Mount XL, and VUnit E-File (All other products are not covered under this warranty). This covers any failure to the equipment due to natural causes. V Beauty Pure LLC will either elect to send you a new unit or repair the damaged equipment. WARRANTY IS VOID ON DUST COLLECTORS IF FILTERS ARE NOT CHANGED ONCE EVERY TWO WEEKS.

Packaging and Shipping Your Repair

It is the purchaser’s responsibility to package and ship your repair and prevent any damage to the products being returned for repair. Inside the box please include your receipt, the repair form, and most importantly make sure your RMA number is visible and clear on the outside of the packaging.

V Beauty Pure LLC is not responsible for any damaged or lost items due to shipping your repair. We highly recommend that you package your equipment properly to prevent damage (or have the shipping company do your packaging). V Beauty Pure LLC is not responsible for lost, stolen, or damaged packages.

Returns without an RMA (Return Merchandise Authorization)

V Beauty Pure LLC also holds the right to refuse the return of a used product. Used is any product that has been un-packaged and is not in its original state. Upon receiving your return V Beauty Pure LLC will inspect the products. After we have determined the condition of the product(s), the order may be subject to a 35% restocking fee. Original shipping charges will not be refunded as well. The cost of repairing a returned item will be deducted from your refund.

Fees

V Beauty Pure LLC charges a 35% restocking fee. V Beauty Pure LLC charges fees for products returned in used condition for the amount it will cost us to repair or refurbish the product(s) being returned. This charge will be the exact amount it will cost V Beauty Pure LLC to repair or refurbish the item(s). All shipping charges will not be refunded. This includes the initial shipping cost and the cost of shipping your repaired item.

Thank you for visiting and shopping at V Beauty Pure’s Online Store. Following are the terms and conditions that constitute our Shipping Policy. Be sure to review this information prior to placing your order as you are agreeing to the below terms by placing an order with V Beauty Pure, LLC. If you have any questions on our shipping policy please contact us at 888.390.4259.

V BEAUTY PURE, LLC IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES AFTER THEY LEAVE ANY OF OUR FULFILLMENT CENTERS. WE RECOMMEND THAT YOU SIGN UP FOR SHIPMENT STATUS TEXT MESSAGE UPDATES FROM THE CARRIER. V BEAUTY PURE IS ONLY RESPONSIBLE FOR DELIVERY TO THE ADDRESS ON FILE DURING THE CHECKOUT PROCESS. FOR ANY ORDERS SHIPPED VIA A 3RD PARTY COMPANY AFTER THE POINT OF DELIVERY, V BEAUTY PURE WILL NOT BE RESPONSIBLE.

DOMESTIC SHIPPING POLICY

SHIPMENT PROCESSING TIME:

All orders are processed within 2-3 business days (Holidays and unforeseen circumstances may extend processing times. Please contact our office via phone or email for current processing times). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

*Business days are defined as Monday – Friday from 9AM – 5PM EST; excluding Holidays.

SHIPPING TIMES AND DELIVERY ESTIMATES:

Shipping charges for your order will be calculated and displayed at checkout. All orders are shipped standard Ground via FedEx and/or USPS. Your order will be shipped via best way with one of these two carriers. Delivery times are between 5 – 8 days depending on your location.

Delivery delays may occasionally occur.

SHIPMENT CONFIRMATION & ORDER TRACKING:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have selected Facebook Messenger or SMS for updates; you will also receive tracking information via these methods.

CUSTOMS, DUTIES AND TAXES:

V Beauty Pure, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES:

V Beauty Pure, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged please contact our office immediately at 888.390.4259 or support@vbeautypure.com. Please save all packaging materials and damaged goods before filing a claim.

LOST AND STOLEN PACKAGES:

V Beauty Pure, LLC is not liable for any lost or stolen packages under any circumstances.

INTERNATIONAL SHIPPING POLICY:

V Beauty Pure, LLC does not offer any International shipments.

vbeautypure.com
15-June-2023

Compliance status

We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the website’s owner please use the following email tom@vbeautypure.com

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:

1) Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with all popular screen readers, including JAWS and NVDA.

2) Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus to drift outside of it.

Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website

Epilepsy Safe Profile: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.

Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.

Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.

ADHD Friendly Profile: this profile significantly reduces distractions and noise, to help people with ADHD and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.

Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.

Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

1) Font adjustments – users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.

2) Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7 different coloring options.

3) Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.

4) Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.

5) Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.

6) Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.

7) Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and for MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. If you wish to contact the website’s owner please use the following email tom@vbeautypure.com