RETURN POLICY

All V Beauty Pure LLC sales are final. V Beauty Pure does not issue any returns or exchanges on any of our products.

EXCHANGE POLICY

V Beauty Pure does not issue any exchanges on any of our products.

CANCELLATION POLICY

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

SUBSCRIPTIONS

When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.

REPAIR POLICY - REQUIRES RMA (Return Merchandise Authorization)

You must let a V Beauty Pure LLC representative know of your intent to repair equipment. Call 1-888-390-4259 or email support@vbeautypure.com. Note: If your V Beauty Pure LLC product is damaged due to accidental or natural causes it will not be covered under our one year limited warranty. Please email support@vbeautypure.com for warranty issues. Products under warranty cannot be returned; they will be repaired as determined by V Beauty Pure LLC.

Do not return any purchased products until you have spoken to a support representative as your return will not be processed and any items sent back to the company will be returned to the sender. You must obtain an RMA (Return Merchandise Authorization) number from a support representative along with a filling out a Merchandise Return Form from a support representative.

V Beauty Pure LLC offers a 1 year limited warranty on the V Beauty Pure GEN 4, Flush Mount XL, and VUnit E-File (All other products are not covered under this warranty). This covers any failure to the equipment due to natural causes. V Beauty Pure LLC will either elect to send you a new unit or repair the damaged equipment. WARRANTY IS VOID ON DUST COLLECTORS IF FILTERS ARE NOT CHANGED ONCE EVERY TWO WEEKS.

Packaging and Shipping Your Repair

It is the purchaser’s responsibility to package and ship your repair and prevent any damage to the products being returned for repair. Inside the box please include your receipt, the repair form, and most importantly make sure your RMA number is visible and clear on the outside of the packaging.

V Beauty Pure LLC is not responsible for any damaged or lost items due to shipping your repair. We highly recommend that you package your equipment properly to prevent damage (or have the shipping company do your packaging). V Beauty Pure LLC is not responsible for lost, stolen, or damaged packages.

Returns without an RMA (Return Merchandise Authorization)

V Beauty Pure LLC also holds the right to refuse the return of a used product. Used is any product that has been un-packaged and is not in its original state. Upon receiving your return V Beauty Pure LLC will inspect the products. After we have determined the condition of the product(s), the order may be subject to a 35% restocking fee. Original shipping charges will not be refunded as well. The cost of repairing a returned item will be deducted from your refund.

Fees

V Beauty Pure LLC charges a 35% restocking fee. V Beauty Pure LLC charges fees for products returned in used condition for the amount it will cost us to repair or refurbish the product(s) being returned. This charge will be the exact amount it will cost V Beauty Pure LLC to repair or refurbish the item(s). All shipping charges will not be refunded. This includes the initial shipping cost and the cost of shipping your repaired item.

Thank you for visiting and shopping at V Beauty Pure’s Online Store. Following are the terms and conditions that constitute our Shipping Policy. Be sure to review this information prior to placing your order as you are agreeing to the below terms by placing an order with V Beauty Pure, LLC. If you have any questions on our shipping policy please contact us at 888.390.4259.

V BEAUTY PURE, LLC IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES AFTER THEY LEAVE ANY OF OUR FULFILLMENT CENTERS. WE RECOMMEND THAT YOU SIGN UP FOR SHIPMENT STATUS TEXT MESSAGE UPDATES FROM THE CARRIER. V BEAUTY PURE IS ONLY RESPONSIBLE FOR DELIVERY TO THE ADDRESS ON FILE DURING THE CHECKOUT PROCESS. FOR ANY ORDERS SHIPPED VIA A 3RD PARTY COMPANY AFTER THE POINT OF DELIVERY, V BEAUTY PURE WILL NOT BE RESPONSIBLE.

DOMESTIC SHIPPING POLICY

SHIPMENT PROCESSING TIME:

All orders are processed within 2-3 business days (Holidays and unforeseen circumstances may extend processing times. Please contact our office via phone or email for current processing times). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

*Business days are defined as Monday – Friday from 9AM – 5PM EST; excluding Holidays.

SHIPPING TIMES AND DELIVERY ESTIMATES:

Shipping charges for your order will be calculated and displayed at checkout. All orders are shipped standard Ground via FedEx and/or USPS. Your order will be shipped via best way with one of these two carriers. Delivery times are between 5 – 8 days depending on your location.

Delivery delays may occasionally occur.

SHIPMENT CONFIRMATION & ORDER TRACKING:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have selected Facebook Messenger or SMS for updates; you will also receive tracking information via these methods.

CUSTOMS, DUTIES AND TAXES:

V Beauty Pure, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES:

V Beauty Pure, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged please contact our office immediately at 888.390.4259 or support@vbeautypure.com. Please save all packaging materials and damaged goods before filing a claim.

LOST AND STOLEN PACKAGES:

V Beauty Pure, LLC is not liable for any lost or stolen packages under any circumstances.

INTERNATIONAL SHIPPING POLICY:

V Beauty Pure, LLC does not offer any International shipments.